October 17, 2017

This article is a deep dive to the techniques used to analyze thousands of Glassdoor employee reviews. I have run this analysis for several purposes: to analyze the customer experience for Comcast Cable and to understand the fluctuations in employee sentiment for Veriz...

July 13, 2017

I was recently interviewed for a local paper and reused questions from a list I came across in the past. I liked the original author's questions and wanted to share it with you:

Working for IBM, what made you interested in technology?

As my career shifted from business...

June 19, 2017

TWC is in a unique category. It is the world's largest private weather enterprise helping people make informed decisions and take action in the face of weather. When IBM purchased TWC an array of opportunity unfolded for both companies: consumer engagement around weath...

June 15, 2017

Designing with the human at the center of the experience before running with a technology solution

Abstract: In this article I will demonstrate how to center your analysis of business challenges around the end user and to build solutions that address their needs. A few...

June 7, 2017

Blockchain a a combination of software and technology architecture capable of controling the flow or transfer of assets to produce value. These assets can be tangible assets such as a car or house and intangible assets such as a loan, mortgage or insurance coverage. Bl...

May 5, 2017

This interview was first run on Six Sigma IQ on 12/17/08.

In an age where DVRs reign supreme, it is no surprise that the advertising community has had to contend with an ever-changing television viewing landscape. With the recognition of expanding viewer segments, adv...

May 4, 2017

When you enter a theme park with a family of 5 and your family is actually a "mock family" consisting of experience design consultants - don't expect to enjoy the rides... Two years ago we did just that: with notepads in hand and an unlimited budget we set to visit our...

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